Descrição de Vaga
| Código: | 16118 |
| Título da vaga: | ADM-Application Support Analyst - 5636 |
| Local: | São Paulo, SP (Remoto) |
| Região | Outra |
| Nível Profissional: | Analista |
| Nível Acadêmico: | Ensino Superior Completo |
| Áreas de Atuação Profissional: | TI - Projetos |
| Descrição: | Main Skill • Advanced knowledge and hands-on experience with Enablon (IRIS). Candidates without Enablon experience should not be considered. • Application support and incident management for enterprise applications • Troubleshooting, root cause analysis, and problem resolution • Application configuration and enhancement support • Experience with Change Management, Problem Management, and IT Operations processes • Business requirements gathering and workflow analysis • Agile delivery methodologies • Stakeholder and vendor management • Advanced English level Required Qualifications • 2-3 years of experience in Application Support, Application Analyst, or similar IT support roles • Strong experience supporting third-party/vendor-managed applications • Advanced knowledge of Enablon platform • Experience with incident management, troubleshooting, and production support • Understanding of application lifecycle management, including testing and deployments • Experience working with business users, vendors, and global support teams • Familiarity with ITIL processes (Incident, Problem, Change Management) • Strong verbal and written communication skills in English Ability to analyze business requirements and translate them into application solutions Experience working in Agile environments Main Activities and Responsibilities • Provide daily operational support for IRIS (Enablon) and related Upstream applications • Investigate application incidents, perform technical analysis, identify root causes, and implement resolutions • Coordinate and collaborate with third-party vendors, business users, and internal IT teams • Support application enhancements, upgrades, and deployment activities • Participate in application design, configuration, testing, and implementation activities • Manage incidents, problems, changes, and service requests following IT operational procedures • Gather and analyze business requirements, workflows, and data-related needs • Support application onboarding and enablement for new business sites or organizations • Work closely with global stakeholders to ensure application stability and continuous improvement Maintain support documentation and knowledge articles when required Soft Skill (Personal characteristics) • Strong analytical and problem-solving mindset • Excellent communication and stakeholder management skills • Ability to work independently with limited supervision • Customer-focused attitude and service orientation • Strong collaboration and teamwork skills • Proactive and continuous improvement mindset • Ability to manage multiple priorities in a fast-paced environment • Attention to detail and strong organizational skills • Adaptability to changing business and technical requirements Differentiators • Previous experience supporting Enablon in ExxonMobil environments • Experience supporting HSE, Safety, Environmental, or Risk Management applications • Knowledge of Upstream business processes • Exposure to cloud-based enterprise applications • Basic programming or scripting knowledge • Experience working with global distributed teams across multiple regions • ITIL certification • Experience with application integrations and data interfaces |
| Habilidades: | English Level Advanced Spanish level Not required End Date 1/9/2027 Service Remote |