Descrição de Vaga
| Código: | 14746 |
| Título da vaga: | ServiceNow Business Analyst |
| Local: | São Paulo, SP |
| Região | Outra |
| Nível Profissional: | Analista |
| Nível Acadêmico: | Ensino Superior Completo |
| Áreas de Atuação Profissional: | TI - Projetos |
| Descrição: | Must have: • 'Fluent English to host meetings with stakeholders from the USA. • Bachelor's degree in Business, Information Technology, or a related field. • Proven experience as a Business Analyst, preferably with expertise in ServiceNow platform. • Experience with Agile frameworks such as SCRUM, or KANBAN. • Strong understanding of ITIL processes and frameworks. • Excellent analytical and problem-solving skills. • Effective communication skills, with the ability to work collaboratively with technical and non-technical stakeholders. • Experience with ServiceNow configuration and customization is a plus. Good Have to skill: · Ability to manage multiple priorities and work in a fast-paced environment. · Detail-oriented with a focus on delivering high-quality solutions. · Strong organizational skills and the ability to manage project timelines. · PMI Agile Certified Practitioner; or Professional Scrum Product Owner (PSPO) Qualifications: · Bachelor's degree in Business, Information Technology, or a related field. · Proven experience as a Business Analyst, preferably with expertise in ServiceNow platform. · Strong understanding of ITIL processes and frameworks. · Excellent analytical and problem-solving skills. · Effective communication skills, with the ability to work collaboratively with technical and non-technical stakeholders. · Experience with ServiceNow configuration and customization is a plus. Additional Skills: · Ability to manage multiple priorities and work in a fast-paced environment. · Detail-oriented with a focus on delivering high-quality solutions. · Strong organizational skills and the ability to manage project timelines. Key Responsabilities: · Requirement Analysis: Collaborate with business stakeholders to gather, analyze, and document detailed business requirements for ServiceNow projects. · Process Evaluation: Evaluate current business processes to identify opportunities for enhancement and automation through ServiceNow. · Solution Design: Partner with technical teams to design ServiceNow solutions that meet business needs and adhere to best practices. · Configuration Support: Assist in the configuration and customization of ServiceNow modules to align with business requirements. · Testing and Quality Assurance: Develop test plans, conduct testing, and validate ServiceNow functionalities to ensure they meet business and technical objectives. · Training and Support: Provide training and support to end-users, ensuring effective utilization of ServiceNow applications and features. · Documentation: Maintain comprehensive documentation including requirements, process flows, configuration changes, and user guides. · Project Coordination: Coordinate with project teams to ensure timely delivery and implementation of ServiceNow solutions. · Continuous Improvement: Identify and recommend opportunities for enhancing ServiceNow functionalities and process efficiencies. |
| Habilidades: | Horário: São Paulo: 10h-19h Londrina: 10h -19:48h O projeto permite o trabalho remoto, contudo preferencialmente buscamos profissionais de Londrina e São Paulo, vez que a cia tem deliverys nas cidades. |