Descrição de Vaga
| Código: | 14745 |
| Título da vaga: | Service Now ITOM/CMDB |
| Local: | São Paulo, SP |
| Região | Outra |
| Nível Profissional: | Analista |
| Nível Acadêmico: | Ensino Superior Completo |
| Áreas de Atuação Profissional: | TI - Projetos |
| Descrição: | • 'Fluent English to host meetings with stakeholders from the USA • Hands-on experience with ServiceNow development across multiple modules. • Strong understanding of CMDB, App Engine Studio, and Service Portal • Familiarity with Now Assist and Customer Service Delivery (CSD). • Proficiency in JavaScript, Glide API, and REST/SOAP integrations • Experience working in Agile/SCRUM teams • ServiceNow certifications are a plus Good Have to skill: '· Certified System Administrator (CSA) · Certified Application Developer (CAD) · Certified Implementation Specialist (CIS) – ITSM, HRSD, or CSM · Now Assist Certification · Certified Technical Architect (CTA) – for senior-level candidates · Micro-Certifications – such as Flow Designer, Virtual Agent, or Performance Analytic; · Position Overview: We are seeking an experienced ServiceNow Developer to design, implement, and maintain comprehensive ServiceNow solutions across multiple modules and business processes. Core Technical Responsibilities: Platform Development & Configuration: · Develop and maintain ServiceNow applications using JavaScript, HTML, and platform best practices · Configure Business Rules, UI Policies, Client Scripts, and Data Policies to enforce business logic and enhance user experience · Build custom workflows using Workflow Editor and Flow Designer for complex automation scenarios · Create and optimize Service Catalog items, record producers, and order guides with advanced variable logic ITSM Module Expertise: · Configure Incident Management processes including categorization, SLAs, auto-assignment rules, and escalation procedures · Implement Major Incident Management workflows with communication templates and war room functionality · Design Request Management workflows with approval chains and fulfillment automation · Set up Change Management processes for standard, normal, and emergency changes with CAB integration · Develop Problem Management solutions including root cause analysis and Known Error Database management Integration & API Development: · Build REST/SOAP integrations with third-party systems including monitoring tools and CMDB sources · Develop custom REST endpoints for external system connectivity · Configure MID servers and ensure seamless data flow between ServiceNow and enterprise systems · Implement bulk processing solutions and Excel-to-ServiceNow import capabilities User Experience & Portal Development: · Design custom portal pages and workspaces using UI Builder and Next Experience Components · Develop Virtual Agent topics for self-service capabilities · Create responsive, accessible user interfaces with dynamic filtering and conditional visibility · Optimize Service Catalog and Knowledge Management user experiences Data Management & Analytics: · Configure and maintain CMDB schema, CI classes, and relationship mappings · Implement Performance Analytics dashboards and real-time reporting solutions · Design SLA/OLA configurations with automated escalation actions · Develop data certification processes and automated validation workflows Advanced Specializations: · Asset Management integration for upgrade eligibility and lifecycle tracking · Security and compliance implementations including access controls and audit workflows · Cross-platform integrations (Salesforce, AWS, Tangoe) with automated synchronization · Knowledge Management optimization with search enhancement and feedback mechanisms Deliverables & Quality Assurance: · Execute comprehensive unit testing and create detailed test documentation · Develop configuration documentation and deployment checklists · Support User Acceptance Testing and production deployments · Perform regression testing and provide go-live support Required Qualifications: · Proficiency in JavaScript, HTML, and ServiceNow platform architecture · Experience with ITSM, HRSD, ITOM, Discovery, Service Mapping and Now Assist. · Strong understanding of ServiceNow administration and configuration management · Ability to translate complex business requirements into technical solutions · Experience with integration technologies and API development Key Responsabilities: · Develop Problem Management solutions including root cause analysis and Known Error Database management Integration & API Development: · Build REST/SOAP integrations with third-party systems including monitoring tools and CMDB sources · Develop custom REST endpoints for external system connectivity · Configure MID servers and ensure seamless data flow between ServiceNow and enterprise systems · Implement bulk processing solutions and Excel-to-ServiceNow import capabilities User Experience & Portal Development: · Design custom portal pages and workspaces using UI Builder and Next Experience Components · Develop Virtual Agent topics for self-service capabilities · Create responsive, accessible user interfaces with dynamic filtering and conditional visibility · Optimize Service Catalog and Knowledge Management user experiences Data Management & Analytics: · Configure and maintain CMDB schema, CI classes, and relationship mappings · Implement Performance Analytics dashboards and real-time reporting solutions · Design SLA/OLA configurations with automated escalation actions · Develop data certification processes and automated validation workflows Advanced Specializations: · Asset Management integration for upgrade eligibility and lifecycle tracking · Security and compliance implementations including access controls and audit workflows · Cross-platform integrations (Salesforce, AWS, Tangoe) with automated synchronization · Knowledge Management optimization with search enhancement and feedback mechanisms Deliverables & Quality Assurance: · Execute comprehensive unit testing and create detailed test documentation · Develop configuration documentation and deployment checklists · Support User Acceptance Testing and production deployments · Perform regression testing and provide go-live support |
| Habilidades: | Horário: São Paulo: 10h-19h Londrina: 10h -19:48h O projeto permite o trabalho remoto, contudo preferencialmente buscamos profissionais de Londrina e São Paulo, vez que a cia tem deliverys nas cidades. |