Descrição de Vaga
| Código: | 14640 |
| Título da vaga: | DM Salesforce |
| Local: | São Paulo, SP |
| Nível Profissional: | Analista |
| Nível Acadêmico: | Ensino Superior Completo |
| Áreas de Atuação Profissional: | TI - Projetos |
| Descrição: | Vaga Hibrida em SP (Barueri) Inglês Avançado Espanhol Intermediário |
| Habilidades: | SN Required Information Details 1 Project 9912249 2 SWON number 1037337 3 Type of Position (New|Replacement) NEW 4 Replacement of - 5 Location of Requirement São Paulo 6 Remote|Hybrid|Presential Presencial 7 No of Requirements** TBC 8 Expected Allocation Start and End Date Immediate 9 Role/Skill Delivery Manager 10 Required Technical Skill Set (keywords) SalesForce 11 Desired Range (Experience years) (JR|PL|SR) SR 12 Type of hiring (BA or EP) EP 13 Working time 8AM-5PM 14 Working days Mon-Fri 15 Salary range (Min – Max) TBC 16 Rate per hour (Hiring rate) TBC 17 Project Type (AMS, Project, Improvements, Rollout, etc) All 18 English Level (Basic, Intermediate, Advanced, Fluent) Advanced or Fluent 19 Spanish is required? Desirable Desired Competencies (Technical/Behavioral Competency) Must Have Proven experience in Salesforce platform projects (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.) Ability to lead full-cycle deliveries in Salesforce, from scoping to go-live and hypercare Good understanding of Salesforce architecture, data model, integration patterns, and ecosystem. Ability to consult management and engineering teams with functional technical advice. In particular regarding: Business analysis Project management Deep analytical skills and the ability to see the connections between layers of business operations Addressing the needs of the corporate strategy. Understanding the specifics of technology. Project and resource management skills. Accounting for deadlines and use of given resources. Defining which solutions are beneficial and which are inefficient for a particular business need. Understanding how to achieve such solutions and goals according to their given timeframes and available resources. Excellent soft skills (Communication, Coordination and Negotiation) Experience managing technical teams and vendor partners Capability to track scope, budget, timeline, and quality metrics (on time, on budget, with quality). Understanding of CI/CD practices and Salesforce DevOps tools (e.g., Copado, Gearset). Good to Have ServiceNow certifications (Certified System Administrator, Implementation Specialist, etc.). Experience in contract and SLA management. Previous experience in multinational environments and global operations. Desirable Spanish (B1) SN Key responsibilities/Expectations from the Role Prospecting and qualifying leads. Data and customer analysis. Preparing call scripts. Identifying solutions to customer pain points. Crafting a unique selling proposition. Managing deal qualifications and proposals. Prepare and present proposals. Support BRM and commercials part in technical knowledge. Manage the delivery of projects and services based on the Salesforce platform, ensuring quality, timeline, and scope. Act as the main point of contact between the client, technical team, pre-sales, and other involved areas. Plan, monitor, and report on project progress. Ensure adherence to methodologies (Agile, Waterfall, or hybrid) according to project requirements. Support pre-sales activities: RFP/RFI analysis, technical proposal preparation, and solution presentations. Identify risks and define mitigation plans. Ensure compliance with ITIL best practices and IT governance. Participate in strategic meetings with clients to understand new demands and platform evolution. Lead the technical team in alignment with ServiceNow and organizational best practices. Monitor performance indicators (KPIs), generate progress reports, and propose continuous improvements. |