Descrição de Vaga
| Código: | 14607 |
| Título da vaga: | Bluebeam Product- Support Executive |
| Local: | São Paulo, SP |
| Nível Profissional: | Analista |
| Nível Acadêmico: | Ensino Superior Completo |
| Áreas de Atuação Profissional: | TI - SAP |
| Descrição: | Role** Bluebeam Product- Support Executive Required Technical Skill Set** Blebeam App administrator (Revu Standard, Revu CAD, Revu Extreme, ServiceNOW) No of Requirements** 1 Desired Experience Range** 4-7 Year Location of Requirement Brazil |
| Habilidades: | Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally it should not be more than 3-5) 1) Good Knowledge on ITIL processes (Incident Management, Change Management, Problem Management, Knowledge Management, CMDB, CI, SLA.) 2) Hands on Experience with installation and upgrading of Bluebeam products like Revu Standard, Revu CAD, Revu Extreme and other relevant applications 3) Good knowledge in Bluebeam product license administration and product assignments, installation, bug fixes. 4) Hands-on experience in license Administration of various COTS applications like from other vendors, also supported add-in, plug-ins, various Civil CAD tools. Good-to-Have Leadership and Mentoring Capacities. 1) Good organizational, written, and oral communication Skills. 2) Creation of license usage & denial reports and budget allocation reports periodically. 3) Working with different stack holders (like network team, AD team, SCCM team, Security Team and End user computing Team) to resolve application installation, deployment, and license issues. 4) Working closely with SME’s and Key-users to know their requirements and issues 5) Good Knowledge in Linux Administration SN Responsibility of / Expectations from the Role 1 Analyze the work assigned based on priority and respond to customer queries and requests. 2 Discuss with onsite lead and coordinate support activities and development initiatives from offshore. Provide status updates regularly to onsite lead. 3 Working closely with SME’s and Key-users to know their requirements and issues 4 Coordinate and follow-up with product vendors for handling the product bugs. |